Returns & Exchanges

At The Magic Brand, we stand by the quality of our electronics and offer a 30-day satisfaction guarantee. If your device isn't performing as expected, we are committed to making it right through a simple return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Device

  Ensure the device is factory reset, cleared of all personal data, and securely packed in its original packaging with all included accessories.

• 3.
  Label and Ship

  Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund or replacement will be processed within 5-7 business days to your original payment method.